The Sophos Web Appliances and Sophos Management Appliances include a powerful, highly effective, and easy-to-use administrative web interface that provides configuration and reporting tools, automated software updates, and self-monitoring to minimize the administrator's day-to-day involvement in . Our support plans range from basic technical support to options including direct access to senior support engineers and customized delivery. To follow a case, do as follows: Go to Sophos Support and sign in if you haven't already done so. Regional numbers are below. 2- 2 different ways to add a new device, one via the green Add Device button, and another via the plus . Sophos Support. Cranberry Business Park United States, 220 S 200 E, Suite 300 Dallas, TX 75201 United States, 2121 N Pearl Street Suite 300 Sales and pricing information: sales@sophos.com Required information To avoid delays when contacting Sophos Support, customers must provide their Sophos license number or username. Comparison of Sophos Home Free and Sophos Home Premium To buy a non-Sophos Home product, get in touch with a Sophos Partner Title: Sophos - How to contact support Author: Sophos Subject: Sophos - How to contact support Created Date: 11/19/2018 10:55:34 AM . Santa Clara, CA, Sophos, Suite 200 Be as precise as possible so that Support can help you effectively. The main issue is that getting a reply back, or even a to your problem, is very SOPHOS EMAIL . About Your Appliance. United States, 3945 Freedom Circle, 11th Floor Enhanced is available for Sophos Firewall Manager and iView software products, but is not included in the base license, with the exception of Endpoint. Sophos.NkTechSupport.com Call @ 1800-331-6968 . We also believe it should be simple and easy to use with a highly trained technical support representative available to you 24/7. Call into our Support Hotline Raise a support case LiveChat Previous article ID: 133373 There is a new process for customers and partners to contact Sophos if they need help from the Rapid Response service. Find contact's direct phone number, email address, work history, and more. Sophos Support +44 [8+ 8]- [178-29 87] Tech Phone Number Uk By remiyakotika47, 6 minutes ago in Tour Talk Share Followers 1 Reply to this topic Start new topic Posted 6 minutes ago Contacting SOPHOS Support Tech Phone number UK is very simple. Sophos Support - Get 24/7 Sophos Antivirus Technical Support. Subscribe to get the latest updates in your inbox. Sales Number : +91 9582 90 7788 | Support Number : +91-9654016484 Sales Email : sales@itmonteur.net | Support Email : support@itmonteur.net SOPHOS TECHNICAL-SUPPORT +44 [8+ 8]-[178-29 87] PHONE NUMBER UK CONTACT TECHNICAL-SUPPORT' 'ing SOPHOS EMAIL TECHNICAL-SUPPORT' ' Phone number UK is very simple. This new process should get organizations the help they need even faster. Please visit the Product Documentation Feedback United States, 251 Laurier Ave W Image. Sophos Antivirus Support | TechAsta.com Sophos . Want to leave us some feedback? Technical support and updates for RED and Access Point follow the appliance to which the devices are associated. Creating an MSP support request by phone Contact the dedicated phone number for your region indicated below. To interact with this component, access the Preview mode. New phone numbers have been established that will dial the Incident Advisor team directly. Youve invested a lot of resources to get the best IT security make the most of it. For extended hardware warranty, the appliance must be covered under an Enhanced Plus support plan. Remote consulting hours range from 2 to 8 per year while the contract is active. We encourage customers and partners to stay on until someone picks up or they get to the voicemail system, in which case an Incident Advisor will respond as soon as they are free. Get Help from Sophos Experts! Support Team: You can reach the Support Team by telephone or through Live Chat. The easiest advice to give customers if they are experiencing an active incident and need help from the Rapid Response team is to visit Sophos.com/RapidResponse and hit the Get Immediate Help button for contact information. Pownship, PA 16066 Software downloads, updates, & maintenance, Access to support knowledgebase and support forums, VIP Access to Senior Technical Resource team, Front of the line access to product information. If none pick up then it will go to voicemail. Professional Services You've invested a lot of resources to get the best IT . Updates for the case will now appear on your Followed Cases tab. United States, 40 Exchange Place, Suite Vancouver BC V7Y 1K4 Thakar Deep is a Cloud Support Engineer at Sophos based in Abingdon, Oxfordshire. UTM 9 WEB Included with the purchase of the UTM9 base license, the Web plan offers return and replace of hardware for a period of one year as well as unlimited access to web-based self-help support including Sophos Knowledgebase & User forums. Unknown exception (0x40000015) after installing/updating to Sophos Home 3.0.0 on Windows 7 Additional steps for Sophos Home installations on macOS 10.15 Catalina Legacy System Extension - Existing software on your system signed by "Sophos" will be incompatible in the future Remote consulting hours range from 2 to 8 per year while the contract is active. Select your region and country for the contact information of the sales team in your area. Enhanced Plus is available for Sophos Firewall Manager and iView software products, but is not included in the base license. Canada. Important information about the Sophos Managed Anti-Virus Service To further assist you, we have provided Staples support contact information below. Contact Sophos Support. You can turn access points into hotspots. Click Cases. Last Name. . Fill in the form. Sophos Home Premium users can send questions and ask for assistance via the Submit a request option on top of the Sophos Home Support page. details. If you are interested in an OEM product evaluation or wish to become a Sophos OEM partner, please enter your details and one of our sales account executives will contact you very shortly. Call our direct phone numbers to get help if you or customers are under attack. Dallas, TX (888) 767-4679. Click on the image to see it full size in a new tab. Sophos Firewall; Intercept X; All . Below are brief service descriptions to assist in choosing which Sophos service may be the best fit for customer needs: Support Responsible for general installation questions and referrals to KBAs, guides, and RMAs. We also believe it should be simple and easy to use with a highly trained technical support representative available to you 24/7, should you need it. Start a discussion, ask/answer a question, subscribe to a blog, and interact with other Community members. 2121 N Pearl Street Suite 300 Dallas, TX 75201 United States Start a discussion, ask/answer a question, subscribe to a blog, and interact with other Community members. About Your Appliance. Learn how Sophos delivers cybersecurity products and services you can trust: for our business, for your business, and from large enterprises to individual home users. Contact Sophos Support. Follow us to hear about the latest support advisories, product updates, and published self-service content! Suite 800 Ottawa effectively. Get further details and purchase your plan today. This new process should get organizations the help they need even faster. You also have the option to raise a support case. You can configure networks to allow only access to the Internet. Sophos Central is a single cloud management solution for all your Sophos next-gen technologies: endpoint, server, mobile, firewall, ZTNA, email, and so much more. Sophos Home: Free and Premium support contact details Number of Views120 Sophos Diagnostic Utility (SDU): Using the utility and sending files to Sophos Technical Support Number of Views18.84K Sophos Central: Extended Support for Windows 7, Windows Server 2008 R2, and Windows SBS 2011 Number of Views1.58K Powered by SophosLabs and SophosAI a global threat intelligence and data science team Sophos cloud-native and AI-powered solutions secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. The Rapid Response page has been updated with the new numbers. Keep your questions short and to the point. First Name. This will generate an email for you to interact with the Sophos Home support team for assistance. As a Partner, you can become a Certified Engineer, Architect, or Sales Consultant. 3 Van de Graaff Drive Top Companies . Email. Warranty valid as long as support contract active (5 year EOL). Contact Sophos Support. You then need to install, register and configure your access points. Canada, Suite 1400, 777 Dunsmuir St. Burlington, MA 01803 The number of remote consulting hours provided is based on the Sophos product you have purchased. Previous article ID: 125292 Please visit the Product Documentation Feedback Reflexion product support is provided through the regular Sophos Support channels by visiting https://support.sophos.com After logging in, you'll be able to access chat, create a case, or call in for critical issues. Sophos Community Team: You can reach our dedicated Community Support Staff for live help on Twitter, as well as participating in discussions and receiving assistance USA: +1 4087461064 Australia: +61 272084454 Canada: +1 7785897255 France: +33 186539880 Germany: +49 61171186766 Contact. Control which Sophos product notifications get sent to your mobile device. Sophos Support. Support is currently provided on English only, but we will use online translating tools to assist users who speak other languages. Phone number. If you are receiving an error message, provide the exact error you see. Suite 1100 To manage your Sophos access points via Sophos Central, you need to have a Sophos Central account with a Wireless license. 2nd Floor View Thakar Deep's business profile as Cloud Support Engineer at Sophos. Tip 1. All customers on a support plan are entitled to Advanced RMA. Do's: As a worldwide leader in next-generation cybersecurity, Sophos protects more than 400,000 organizations of all sizes in more than 150 countries from todays most advanced cyber threats. The Sophos Web Appliances and Sophos Management Appliances include a powerful, highly effective, and easy-to-use administrative web interface that provides configuration and reporting tools, automated software updates, and self-monitoring to minimize the administrator's day-to-day involvement in . Previously, Thakar was a System Administrator at iValue and also . For support on our XG Firewall products, please see the Sophos Support Plans. UTM 9 support plans are excluded from this option. The Sophos Support Portal Search Tool will be temporarily unavailable on September 14, 2022, at 04:00 UTC for approximately six (6) hours due to scheduled maintenance. The phone will continue ringing for several minutes as the system tries each Incident Advisors. Fill in the form. Unionville Rd. Click Follow at the top of the case. Warning Sophos Email Appliance will be completely retired on July 20, 2023. . Contact Sophos. Click the case number for the case you want to follow. License queries (including lost credentials): log a Customer Care case via the Support Portal. Tip 2. About Your Appliance. To find out which versions are supported, see Sophos Email Appliance: End of support. Duplicate Sophos Home shield appears on macOS menu bar Installation failed on Sophos Home Mac The installation cannot proceed OR The removal failed message appears when installing/uninstalling Sophos Home on macOS Telephone*: 866-321-8128 Support for customers is available Monday to Friday from 8 AM to 8 PM Eastern time (continental US). Support is responsible for solving discrete problems in the installation process. Creating an MSP support request by email When signed into the Sophos Central Partner Dashboard, a partner can create a request for MSP support by clicking on Help and selecting the Create Support Case from the drop-down menu. As a Sophos Customer, you can attend our courses and webinars to stay up to date. The Sophos Web Appliance and Sophos Management Appliance include a powerful, highly effective, and easy-to-use administrative web interface that provides configuration and reporting tools, automated software updates, and self-monitoring to minimize the administrator's day-to-day involvement in web . TAMPA BAY, May 22, . 1710, New York, NY 10005 Legal ON, K1P 5J6 Product Help. Sophos will use reasonable endeavors to send a replacement unit to the customer within 24 hours of the notification and receipt of an RMA number, at Sophos' expense. Explore upgrade options and additional services. Technical support and updates for RED and Access Point follow the appliance to which the devices are associated. UTM 9 support plans are excluded from this option. Help us to help you If the query is not about a problem with the installation, configuration, or upgrade of the software (or appliances), kindly contact the relevant departments: License queries (including lost credentials): log a Customer Care case via the Support Portal. Go to https://www.sophos.com/company/contact. This opens the case. Thank you for contacting the Sophos OEM team. Building 300 3159 For extended hardware warranty, the appliance must be covered under an Enhanced Plus support plan. IT Administrators Can Now Remotely Access and Support Sophos iOS and Android devices directly through Sophos Mobile Platform . You can now see all your open cases. Optionally, select Enable Remote Assistance. At Sophos, we understand that support needs to be comprehensive and aligned to the needs of your organization. SOPHOS PRODUCT, COMPANY, AND RESEARCH UPDATES, 1997 - 2022 Sophos Ltd. All rights reserved, New Intercept X Protection Feature: Dynamic Shellcode Protection, Latest Sophos Service Adds Flexibility to Incident Response, Sophos MTR and Rapid Response Week Looking Back at the Highlights. Salt Lake City, UT 84111 Visit the Sophos support knowledgebase at. As a Sophos Customer, you can attend our courses and webinars to stay up to date. Sophos Support Plans. Need help with implementation or configuration? Our support plans range from basic technical support to direct access to senior support engineers. Send us a sample of a suspicious file or email and our Research Labs will analyze it. Sales and pricing information: sales@sophos.com Required information After signing in to the Sophos Home dashboard, Sophos Home Premium customers have access to dedicated Support personnel via chat and web form from Monday to Friday, 8 AM to 8 PM Eastern US time. Cranberry Free Tools . Leads by Industry . Support Portal; Twitter Support; Column 3. Receive Training As a Sophos Customer, you can attend our courses and webinars to stay up to date. All rights reserved. To get support until then you must upgrade to a supported version. Join the Community. UTM 9 PREMIUM This upgraded support plan provides you with 24/7 technical support direct from Sophos support engineers, access to automatic software updates and upgrades and Advanced RMA replacement. Phone: +49 7161 97200 10 E-Mail: . Check out our service offerings. Sign up to the Sophos Support Notification Service to get the latest product release information and critical issues. We appreciate your patience during this time. Press contact. The 24-hour, upfront service is valid for the lifetime of the purchased support contact. Previously we instructed organizations to call Sophos Support and had them route opportunities to the sales desk. Specify locations to easily manage your access points. Contact Us. Support needs to be aligned to the needs of your organization. Previously we instructed organizations to call Sophos Support and had them route opportunities to the sales desk. Be as precise as possible so that Support can help you This enables Support to directly access your Sophos Central session to be better able to help you. To submit feedback or a suggestion to Sophos Support: You can also find technical support as follows: 2020 Sophos Limited. Sofia can be accessed via our Help Center and from your Sophos Home Dashboard We recommend Sophos Home Premium users to sign in before chatting, so they can easily be transferred to support when needed. To get help from Sophos Support: Click Help in the top right of the user interface and select Create Support Ticket. 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