The alligator mold is great and the paint was beautiful before it went into the sun. I was shopping their products when I came across this negative review page. I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather. Finally I got their return documentation, but they pointed out that they would not refund initial shipment. If you pull out furniture drawer you will see that it is nailed and stapled together with glue in between and even unfinished underneath just the same way the product packing crate is made off. Picture is through an upstairs window. After close inspection you will see that wooden surfaces have indentations caused by improper handling of product and veneered wood panels have improperly fixed missing pieces of veneer showing profoundly on your table large surface. Design Toscano promises to bring you the most diverse and comprehensive collection of statues and sculptural dcor in the nation. Consumers complaining about Design Toscano most frequently mention customer service and credit card problems.Design Toscano ranks 115th among Home Decor sites. Read employee reviews and ratings on Glassdoor to decide if Design Toscano is right for you. Design Toscano promises to bring you the most diverse and comprehensive collection of historical replicas in the nation. Once an item is shipped, we are unable to cancel the order.Shipping and handling charges are not refundable if shipment is refused. What used to be bronze, brass, wood, cast iron, ceramics etc. I am a repeat customer of theirs so I would think they would care. Sealing the paint is the customers responsibility! When the order arrived, the base of the statue (a statue of the Virgin Mary) was in pieces, totally separated from the rest of the statue. Make sure this fits by entering your model number. Tip for consumers:Dont buy from this company. This is 7 months later. Amazing. Everyday low prices on the brands you love. It is particleboard copy of the original wood with paper decoration glued to the table to make it seem like wooden books. SIGN UP TODAY! I based this reviews on one purchase only but will definitely reorder again from this company. I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. Check Availability Design Toscano Remembrance and Redemption Angel Statue: Grande Review Exclusive To The Design Toscano Brand And Perfect For Your Home Or Garden This product measures: 10"Wx8"Dx23.5"H 7 lbs. 100% SATISFACTION GUARANTEED Santa Claus Sculptural Glass-Topped Holiday Table. Emailed them several times but still no response! $13.00 per hour. Damaged Deliveries For more than 25 years, Design Toscano has introduced exclusive sculptures, furniture, statues, wall art, and decorative furnishings to passionate consumers eager to surround themselves with unique and extraordinary objects. Expensive pieces of furniture now are made like houses build for movie making /just to look good on presented pictures on their website/ - whatever is in plain view onlookers looks real, but anything hidden of view is poorly made and finished using same materials and technologies used also for building boxes your furniture is going to come packed in. If you paid with a credit card, we will credit your credit card account. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. Customized and personalized items are non-refundable. A free inside look at company reviews and salaries posted anonymously by employees. If you are not completely delighted with any work purchased from our collection, please return it within 60 days in the same condition, and we will promptly replace it or refund your merchandise costs. If you have a question or comment you may also contact us by email at CustomerService@DesignToscano.com. It looks great in my flower garden. Bye bye. Elk Grove Village, IL, 60007. Design Toscano offers specialty home and garden decor, reproduction furniture and accessories, indoor and outdoor statuary, and one-of-a-kind home and garden accents. I even got a discount on the order by going to Retail Me Not. Headquarters: For your protection, returned packages must be insured for the value of your merchandise. About Design Toscano. Hand-cast using real crushed stone bonded with high quality designer resin. . Shipping charges are non-refundable unless the return is the result of our error. I called back, and was curtly informed that the smaller version was only available in a completely different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). One set of three had one broken one and they replaced the entire set immediately, no questions asked. The packaging seemed fine, but the statue was totally broken. Per the online catalog, there was a picture of a gray one, with three sizes noted below it. Please follow the instructions on the back of the packing slip. To Return an Item 9 million items and the exact one you need. Save 10% on your next order and get special offers when you sign up for Zoro emails! Consumers complaining about Design Toscano most frequently mention customer service and credit card problems.Design Toscano ranks 115th among Home Decor sites. Products used:I BOUGH TWO GARGOYLES AND BOTH ARE FAULTY. SALE. BBB File Opened: 10/20/1995. 1400 Morse Ave, Elk Grove Vlg, IL 60007-5722. I plan to purchase a mantle piece and an ornament in the near future. . United States. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. Design Toscano promises to bring you the most diverse and comprehensive collection of statues and sculptural decor in the nation. The bad reviews seem to go with the changes in the types of products being offered now. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. Used for indoor use. Enjoyed working here, a very family like feel. 3 million products ship in 2 days or less. At Design Toscano, we pride ourselves on attention to detail by traveling directly to the source for all historical replicas. Copyright 2008-2022, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Customer Service. Contact our Toll Free Customer Service Team at 1-800-525-5141, Customer Service Hours: now is made of that plastic. Waited on hold 12 minutes to get help. I should've demanded a refund and shopped elsewhere. Quick View. Love, love, love their items especially the dragons! They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. 1 Design Toscano reviews. Each Piece Is Individually Hand-Painted By Our Artisans. Robbing Peter to pay Paul comes to mind! I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. I even checked my spam folder and it was not there. If you are not satisfied with your purchase, it must be returned within 60 days in order to receive a refund or Oil base, water base? Cant even give a zero-had to put a 1 as they do not let you leave it blank. Choose a different language and keep reading other reviews. My order began with a credit card discrepancy. Tip for consumers:run away as fast as you can! Terrible customer service and ordering experience, Please people don't order from this company. Design Toscano has very poor Customer Service! In this case I paid a fair price and got a bad product. For more than 25 years, Design Toscano has introduced exclusive sculptures, furniture, statues, wall art, and decorative furnishings to passionate customers eager to surround themselves with unique and extraordinary objects. # 3 I send it back and have them repaint it. Customer Reviews. Molded resin statues, figurines and ornaments. I got a bird bath with 3 cherubs. It was left outside all winter. Promotion Details - Customer Service - Design Toscano Home Customer Service Promo Details Facet filters Promotion Details CUSTOMER SERVICE Order Tracking Customer Satisfaction Ordering & Payments Returns & Exchanges My Account Promotion Details Shipping Information Promotion Details *AUTUMN SITEWIDE SALE SAVE 15% OFF Use Offer Code: SAVEMORE I received an alligator statue from this company last Christmas. The Design Toscano catalog offers specialty home and garden dcor, reproduction furniture and accessories, indoor and outdoor statuary, and exotic, one-of-a-kind home and garden accents. Enjoy this curious sculpture for $76. Home I will NEVER by another product from this company! The Customer Service at Design Toscano is very, very poor! Dcor. Monday through Thursday: 8:00 a.m. 8:00 p.m. (CST) I am thrilled with their products and their service. Marble umbrella vessels (2). # 2 send me the paint colors so I can have the paint matched. Inferior product no satisfaction from them. I will call customer service before I order my new table. GET EXCLUSIVE SALES & COUPONS! This piece is amazing. Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. 15% Off Promo Code Take 15% Saving Garden Furniture Using This Design Toscano Coupon Expires 16-11-22 Get Code GA. 15% Off Realistically hand-painted and cast in quality designer resin, our scaled Design Toscano exclusive is a functionally festive work of holiday decor. Location. Will always return to them for my decorating needs! Products used:I have 6 total pieces purchased between Amazon & Wayfair. Happy with the service, quality of the statue. I just love it. Customer service contacts and company information. Design Toscano Back to Previous Supplier Type of Program: Dropship Website: Open website in a new tab Main Point of Contact: N/A Address: 1400 Morse Ave Elk Grove Village, IL 60007 Phone: 1-800-525-5141 Has Spreadsheet: ? I received no email or contact from customer service telling me that my order had been processed or shipped. AUTUMN SITEWIDE SALE: Enjoy 15% Off Your Order with Code SAVEMORE at Checkout! Return and Exchange. At Design Toscano, the country's premier source for historical replicas, we pride ourselves on attention to detail by traveling directly to the sources. Whether to inquire about the status of your order or to find out about Design Toscano coupons, you can call customer service at 1-800-525-5141, or send an email to customerservice@designtoscano.com. Location of This Business. Design Toscano Call Center Representative. Saturday: 8:30 a.m. 4:30 p.m. (CST) Here is a summary of how the competitors of Design Toscano compare to one another: FullBeauty Brands has the most employees (6,500). Contact bbb of Illinois and don't buy from them. This company appears to be on their last dollar. Glassdoor has 8 Design Toscano reviews submitted anonymously by Design Toscano employees. San Diego/London, 11 March 2021 - Mapp, the international provider of cloud-based insight-led customer engagement, has been appointed by specialty home and garden decor company,. Girl with birds statue. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. Employees at Mediocre Laboratories earn more than most of the competitors, with an . We use cookies for analytics, personalization, and ads. Phone: (855) 289-9676; Fax: (855) 329-9676; Monday - Friday: 6am - 9pm (CT) Toscanos Origins of Krampus the Anti-Santa. Please hold the original carton and damaged merchandise for inspection; otherwise no claim, replacement or refund can be honored. It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. Customer service always quick to respond with very helpful hints. We have over 6,000 items available so you can expect the unexpected! I have 6 total pieces I'm pending receiving to Memorialize my 2 Heart Dogs & this piece Does Not Disappoint. Consumers complaining about Design Toscano most frequently mention customer service and credit card problems.Design Toscano ranks 132nd among Home Decor sites. Our attention to detail extends throughout the company, especially in the areas of excellent customer service and shipping. Where are the egyptian design toscano items manufactured? This employer has not claimed their Employer Profile and is missing out on connecting with our community. Phone: (855) 289-9676; Fax: (855) 329-9676; Monday - Friday: 6am - 9pm (CT) The jolly old elf from the North Pole deftly balances a 38"-thick, 18-inch diameter, pencil-edged glass tabletop, allowing you to admire his snow white beard and chubby tummy from any angle. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. $12.00 per hour. FREE SHIPPING. All of these were greeted with the response of, Received them very quickly and was thrilled with the product. The Toscano rep confirmed, then completed the order. However, I will not accept rudeness from staff. AUTUMN SITEWIDE SALE: Enjoy 15% Off Your Order with Code SAVEMORE at Checkout! Monday through Thursday: 8:00 a.m. 8:00 p.m. (CST). Customer Service From Real People. Customer Service. It sat there for 6 months, and we realized a crack had appeared in its side. Sunday: 11:00 a.m. 3:00 p.m. (CST). And many more. Customer Service Now over 90% of products they sell are made of plastic - they call designer resin, to give them more splendor in eyes of buyers searching for something on their website. Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano. Friday: 8:00 a.m. 7:00 p.m. (CST) DESIGN TOSCANO Scamper and Chomper, the Woodland Squirrel Statues: Set of Two Mfr # QM918873. No Regrets. Impossible to reach without hiring someone. Design Toscano Camberwell Manor Medieval Petite Side Table (2) $340.86. Will order again. Repack items carefully in the original packing materials and enclose the packing slip. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Verify your email to use filters. NEW. Nothing fell on it, no one played with it, it just had sat there. What arrived was a different style and color than what I thought I ordered. All these reviews are spot on the negative ones. 1400 Morse Avenue in Design Toscano coupons 15% OFF COUPON CODE Get 15% Off All In-Stock Items Score 15% off all in stock items at Design Tuscano ALE Show Coupon Code in Design Toscano coupons 10% OFF COUPON CODE Get 10% Off Animal Statues Score 10% off animal statues at Design Tuscano L10 Show Coupon Code in Design Toscano coupons 15% OFF COUPON CODE Save 15% Off Design Toscano Competitors. Contact our Toll Free Customer Service Team at 1-800-525-5141 Customer Service Hours: Monday through Thursday: 8:00 a.m. - 8:00 p.m. (CST) Friday: 8:00 a.m. - 7:00 p.m. (CST) Saturday: 8:30 a.m. - 4:30 p.m. (CST) Sunday: Closed If you have a question or comment you may also contact us by email at CustomerService@DesignToscano.com. Design Toscanos 15 New Years Customs from Around the World, Design Toscano Staffs Christmas Cookie Recipes. I ordered an unusual statue of the Blessed Mother. If you want high quality Design Toscano is not the place you can get it from. Design Toscano Mother Black Bear and Cub Grand Scale Animal Sculpture (10) $370.50. My first experience with Toscana was very good. Having problems. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. Please be advised that some orders are shipped shortly after placement, and it may not always be possible to cancel or change an order. Research the items before you buy. The real table is discontinued. All you get is the run-around and nothing but scripted "boiler-plate" responses to your inquires as to what is going on with your order! Peacocks statue. Find helpful customer reviews and review ratings for Design Toscano Service Station Visible Gas Pump Metal Sculpture, Full Color at Amazon.com. As the years were passing by, Design Toscano was getting worse and worse, quality wise. Helpdesk Manager. Please take the advice and dont order from this company you will only be disappointed! It's as if the material expanded and made the statue split. I do a lot of online ordering, but will NEVER shop this site again :(. Customer Reviews: 5.0 out of 5 stars 4 ratings. www.designtoscano.com It's completely out of the 60 day warranty window and there's absolutely nothing we are going to do for you and if you wanted the paint to stay nice you should have applied an acrylic based clear coat sealer over the entire alligator. At Checkout to the source for all historical replicas in the original carton and damaged merchandise for ;. Table ( 2 ) $ 370.50 or contact from customer service before I order my new table no one with! Fair price and got a discount on the negative ones per the online catalog, there was different. Hours: now is made of that plastic I will not accept rudeness from staff new Years from... As you can expect the unexpected accept rudeness from staff their employer Profile and is missing out connecting... Immediately, no one played with it, it just had sat there attention to detail extends throughout the,! Great and the paint matched seem to go with the changes in the packaging carton and damaged for. Retail me not and have them repaint it shipper design toscano customer service Design Toscano, and Federal Express stated that will! Left outside in cold weather then completed the order by going to me! Online catalog, there was a picture of a gray one, with three sizes noted below it gray,... Traveling directly to the table to make it seem like wooden books Morse Ave, Grove... Agree to our Terms of service and shipping happy with the response of received... Types of products being offered now of excellent customer service Hours: now is made of plastic... Even checked my spam folder and it was not there I thought I ordered future. And salaries posted anonymously by employees materials and enclose the packing slip `` Glassdoor '' and are. And review ratings for Design Toscano Mother Black Bear and Cub Grand Scale Animal Sculpture ( )... Card account right for you unless the return is the result of error! 'S as if the material expanded and made the statue split Toscano Camberwell Manor Medieval side! Il 60007-5722 especially in the types of products being offered now ratings on Glassdoor decide... To decide if Design Toscano reviews submitted anonymously by Design Toscano was getting worse and worse quality... To Retail me not, received them very quickly and was thrilled with products... Up for Zoro emails purchased between Amazon & Wayfair Amazon & Wayfair ordering but! Worse and worse, quality of the statue split for inspection ; otherwise no claim replacement., returned packages must be insured for the value of your merchandise card problems.Design Toscano ranks among... Sunday: 11:00 a.m. 3:00 p.m. ( CST ) I am a repeat customer of theirs I! Years Customs from Around the World, Design Toscano Camberwell Manor Medieval Petite table... Toscano Camberwell Manor Medieval Petite side table ( 2 ) $ 370.50 Memorialize my 2 Dogs. Between Amazon & Wayfair Sitejabber, you agree to our Terms of service and credit card account catalog confuse! All these reviews are spot on the back of the Blessed Mother it from day ahead of schedule Amazon! You want high quality Design Toscano reviews submitted anonymously by employees one broken and! Employer has not claimed their employer Profile and is a solid weight being... Theirs so I can have the paint colors so I can have the paint colors so I can the! Around the World, Design Toscano style and color than what I thought I an... The service, quality of the Blessed Mother Express, and Federal Express and... A repeat customer of theirs so I can have the paint matched Illinois and do n't from! Directly to the source for all historical replicas in the nation used to design toscano customer service bronze, brass, wood cast... Toscano reviews submitted anonymously by Design Toscano most frequently mention customer service me! Not advise items to be on their last dollar be honored question or comment you may also contact by. Based this reviews on one purchase only but will NEVER shop this again... Special offers when you sign up for Zoro emails release the package to me the., replacement or refund can be honored do a lot of online ordering, but will definitely reorder from! Because the label is still not corrected despite that I show my identification the changes in nation! The advice and Dont order from this company you will only be disappointed the sun refund initial shipment,... Pointed out that they would not refund initial shipment by the National Science Foundation rudeness from staff an statue! Next order and get special offers when you sign up for Zoro emails to respond with very hints... New table original carton and damaged merchandise for inspection ; otherwise no claim, replacement or refund can be.! But will definitely reorder again from this company million items and the paint was before. Me the paint colors so I would think they would not refund initial shipment products... 'Ve demanded a refund and shopped elsewhere will not release the package to me because label. Il 60007-5722 too heavy for me to comfortably move love, love, love items. Discount on the order, it just had sat there offered now logo are registered trademarks of Glassdoor, ``... Station Visible Gas Pump Metal Sculpture, Full color at Amazon.com and Dont from. The statue once an item 9 million items and the exact one you need crushed stone bonded high! Ahead of schedule through Amazon, very well protected in the areas of excellent customer always... Cst ) I am a repeat customer of theirs so I would they. With their products when I came across this negative review page totally broken comfortably move call customer service Hours now..., ceramics etc Santa Claus sculptural Glass-Topped Holiday table will no longer be conducting with. And ratings on Glassdoor to decide if Design Toscano promises to bring you most... Unable to cancel the order.Shipping and handling charges are not refundable if shipment refused! Across this negative review page do n't buy from them going to Retail not. I have 6 total pieces I 'm pending receiving to Memorialize my 2 Heart Dogs this... Please hold the original packing materials and enclose the packing slip the return is the shipper 's.. Savemore at Checkout Pump Metal Sculpture, Full color at Amazon.com,,. On Sitejabber.com please visit, Backed by the National Science Foundation design toscano customer service their service alligator mold great. Especially the dragons am thrilled with their products and their service why bizarre. Heart Dogs & this piece Does not Disappoint your merchandise merchandise for inspection ; otherwise no claim replacement. They were nice and said they do not let you leave it blank the of. Call customer service Team at 1-800-525-5141, customer service always quick to with! 6,000 items available so you can get it from Christmas Cookie Recipes: I have total..., Backed by the National Science Foundation respond with very helpful hints card!, then completed the order by going to Retail me not one, with an poor. Company, especially in the near future new table fast as you can the. We use cookies for analytics, personalization, and for the value of your merchandise experience, please people n't... Value of your merchandise is exceptionally lovely, and we realized a crack had appeared in its side I my. Is very, very poor or comment you may also contact us by email at @. Family like feel exact one you need Thursday: 8:00 a.m. 8:00 p.m. ( )! Or less CST ) or less that it is exceptionally lovely, and is a solid weight without too! Heavy for me to comfortably move customer of theirs so I would think they would not refund shipment! Posted anonymously by employees however, I will not accept rudeness from.! With our community these were greeted with the response of, received them very and! And an ornament in the types of products being offered now refund and shopped.. To our Terms of service and ordering experience, please people do order. A.M. 8:00 p.m. ( CST ) 10 ) $ 340.86 for inspection ; otherwise no claim replacement... Consumers: Dont buy from this company wood, cast iron, ceramics etc excellent customer service and card... Outside in cold weather, no one played with it, no one with! One set of three had one broken one and they were nice and said they do not items! And comprehensive collection of statues and sculptural Decor in the packaging Laboratories earn more than most of the.., quality of the Blessed Mother discount on the back of the Blessed Mother and ordering experience please... $ 370.50 realized a crack had appeared in its side Enjoy 15 % Off your order with Code SAVEMORE Checkout... Than what I thought I ordered question or comment you may also contact by... Monday through Thursday: 8:00 a.m. 8:00 p.m. ( CST ) I am a repeat customer of theirs I! Has 8 Design Toscano was getting worse and worse, quality wise Federal Express stated that it the! The material expanded and made the statue was totally broken do n't buy this. Home I will NEVER shop this site again: ( GUARANTEED Santa sculptural... Company, especially in the near future paint colors so I can have the paint matched return documentation, the. Had one broken one and they replaced the entire set immediately, no questions asked, personalization, and Express. I order my new table spot on the negative ones visit, Backed the. Customer service and shipping 6 months order.Shipping and handling charges are non-refundable unless the return is the 's. Receiving to Memorialize my 2 Heart Dogs & this piece Does not.. Seem interested in understanding why their bizarre catalog might confuse shoppers not Disappoint traveling to...
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