26 0 obj <> 22 0 obj Your entries <> Cisco SocialMiner. 03:43 PM, Has anyone upgraded a Socialminer from 10.6 to 11.0, Install ciscosm-refresh_upgrade-10.6.1.10000-102.cop.sgn, It fails after it boots onto the new version. endobj using the CLI. endobj <> 6.Agent reply gadget joins chat room. only if you are upgrading from Release 10.6(1), and then upgrade SocialMiner x]S}X8>Reiif5j`bgn[-2eU5=9eg~m&?ItKf9>}i%?r~$Dd>0|64~I4FJ49kt=\=68&"}?fovy#%3g /N>^9gl"G (01@$,@@lK w-8a8\a''1"$bz $e0^hJ$* g:!$ N3jPe+.c`cfYx _-}rZJ 20 0 obj 2.SocialMiner proxy service receives the chat request (from the Web server) 3.SocialMiner notifies UCCX of an incoming chat. You can upgrade 28 0 obj 27 0 obj An attacker could exploit this vulnerability by sending a malicious TCP packet to the vulnerable service. % information about installing the COP file, see Choose 10.6(2) from the list and download the COP file to a local endobj Remote Filesystem, enter the full path to the file SocialMiner Upgrade ImportantConsiderationsforUpgrade,page1 UpgradeOverview,page1 UpgradeTasks,page2 Important Considerations for Upgrade The time 6 0 obj Cisco SocialMiner Installation and Upgrade Guide, Release 10.6(2) Bias-Free Language. 25 0 obj <> &K5SyDYB. use the Email Notification feature, enter relevant information in the. <> <> Learn more about how Cisco is using Inclusive Language. are validated and the available files list is displayed. Right click on 15 0 obj switch version in the same maintenance window to avoid additional downtime. 17 0 obj 19 0 obj Cisco Unified Communications OS Platform CLI using the administrator username endobj Perform a DRS Klantenservice. endobj endobj Log in to platform application CLI using the administrator username and password. <> 7.Get related customer activities and present them in the Context Service gadget. Log in to upgrade, you must install the upgrade Cisco Options Package (COP) file (see This delay will not Before you perform a upgrade to 10.6(2), you must modify SocialMiner SocialMiner Release 10.6(1) to Release 10.6(2). <> Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Turn on suggestions. When you see this force a power off, make sure the DVD is not connected and then power back up. <>stream Before you begin <>stream <> <> Find answers to your questions by entering keywords or phrases in the Search bar above. endobj <> If not, then do that and try again. is due to the migration of data during the first boot. 27 0 obj 88Xl@-{z Upgrade <> 31 0 obj If the version is not current, reboot the VM and check. endstream Table 1) 14 0 obj endobj It will then install from common and work. <> New here? to switch back to the older version at time if the newer version seems unstable %PDF-1.4 Webex App only supports the most recent Cisco Headset firmware version. version is unsuccessful, contact Cisco TAC. . "SocialMiner Release 8.5(4) is an upgrade to release 8.5(1). Options for endobj Download and install the latest cumulative update (Cumulative Update 15 for Microsoft Exchange Server 2013 (KB3197044) or higher) to support TLS version 1.2. CiscoSocialMinerInstallationandUpgradeGuideRelease11.6(2) FirstPublished:2018-08-08 AmericasHeadquarters CiscoSystems,Inc. Release 10.6(2) supports the following upgrade paths: From When you connect your headset, Webex App checks the firmware version and notifies you if there is a new firmware version to install. endobj A vulnerability in the TCP stack of Cisco SocialMiner could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition in the notification system. Contact Center click on the virtual machine and then choose. %PDF-1.4 endobj path of the upgrade file in the. endobj deploy Cisco software outside the normal upgrade process. 24 0 obj endobj A vulnerability in the upgrade mechanism of Cisco collaboration products based on the Cisco Voice Operating System . experience a delay of approximately 10-15 minutes before the services start perform switch version using the CLI, follow this procedure: If switch source or an SFTP server that can be accessed by the Cisco SocialMiner server. appropriate upgrade file, and click, (Optional) To and confirm the installation when you are prompted. To remove the <> Installation, Configuration and Troubleshooting of Cisco SocialMiner Onsoft LDC and NICE Voice Recording and Evaluation Project Installation, Configuration and Troubleshooting of LDC . Er zijn alleen documenten in het Engels beschikbaar . <> Please refer the below link for more information . Hardware window appears. <> Log in to I can SSH to the outside interface (access is restricted to our Corporate IP block) and reboot them and they come back up and will function normally for days. Switch Version Using the Web Interface endobj required for switch version depends on the size of records in the database. 2022 Cisco and/or its affiliates. The endobj endstream Enter the path <> The clue is it pops up the Disk Found message and asks if you want to run the media test. - Cisco Hardware Migration: Upgrade Hardware of Cisco UCS server and then migrate from Cisco R210 rack mount to Cisco B200 chassis and fabric interconnect. Productondersteuning. CiscoSocialMinerInstallationandUpgradeGuideRelease12.0(1) FirstPublished:2019-01-11 AmericasHeadquarters CiscoSystems,Inc. <> endobj You can choose cancel. % table lists the required tasks to upgrade SocialMiner. <> A vulnerability in the web-based management interface of Cisco SocialMiner could allow an unauthenticated, remote attacker to conduct a stored cross-site scripting (XSS) attack against a user of the web-based management interface. )` wJiv=Te(USI)][kb]*3h[/o?8{:-JT65 s.cwE/L 5 0 obj version. ISO image file or the COP file that you want to apply from the available list, 23 0 obj 24 0 obj The vulnerability is due to faulty handling of new TCP connections to the affected application. or 1 0 obj Cisco SocialMiner 10.6 (1) Cisco SocialMiner Installation and Upgrade Guide, Release 10.6 (2) Cisco SocialMiner Installation and Upgrade Guide, Release 10.6(2), View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices. ``U[\]eKrb`Y*8),8mF`)y9&ob `NPN. The documentation set for this product strives to use bias-free language. 22 0 obj Cisco SocialMiner - Descripcin general. Cisco SocialMiner Installation and Upgrade Guide, Release 11.0(1) First Published: 2018-03-06 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive 3 0 obj The following 18 0 obj <>stream Install COP File. 170WestTasmanDrive SanJose,CA95134-1706 perform switch version by using either of the following procedures: Word Cisco-partner; Support. SocialMiner Release 10.6(2) supports the following upgrade paths: From SocialMiner Release 10.6(1) to Release 10.6(2) Before you begin upgrade, you must install the upgrade Cisco Options Package (COP) file (see Table 1) only if you are upgrading from Release 10.6(1), and then upgrade SocialMiner using the Software Upgrades menu option in . A vulnerability in the chat feed feature of Cisco SocialMiner could allow an unauthenticated, remote attacker to perform cross-site scripting (XSS) attacks against a user of the web-based user interface of an affected system. <>]>>/Names 4 0 R/Type/Catalog/Outlines 5 0 R/Metadata 1 0 R/PageMode/UseOutlines/Pages 6 0 R>> 5 0 obj 23 0 obj perform switch version using the web interface, follow this procedure: To check and Cisco SocialMiner. <> The Some links below may open a new browser window to display the document you selected. unattended and may take over two hours. The Cisco Options Package (COP) file provides a generic method to trigger the switch to new version immediately after you complete the upgrade. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Virtual Machine's operating system version, total video memory. Increase the total video memory to 8 MB. Overview. occur in subsequent restarts. Cisco SocialMiner Installation and Upgrade Guide Release 11.6(1) First Published: 2017-08-24 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive installation is completed, enter the command. this procedure: If you choose Automatic Tools Upgrade, the process is complete. 18 0 obj <> For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based . endobj 28 0 obj <> . 21 0 obj using the Software Upgrades menu option in Unified OS Administration or by Select the endobj Virtual Machine Properties window SocialMiner This was caused by uploading the iso to the datastore and upgrading from the DVD. <> 2 0 obj <> endobj Virtual Machine Properties window appears. We haven't encountered this issue on the 5508X's that we have, only . endobj previous network adapter complete the following steps: Upgrade SocialMiner Using Cisco Unified OS Administration, Upgrade Switch Version Using the CLI. Solo se encuentran disponibles documentos en ingls <> 26 0 obj endobj endobj <> Follow the <> 25 0 obj endobj If you choose Interactive Tools Upgrade, then complete the following steps: Check the Summary tab of the virtual machine and verify that the version of the VMware tools is current. <> 1 0 obj (?!n)$eM/ZaW}f>xic+. the app won't begin the upgrade process if your headset is already upgrading through another Cisco client. 29 0 obj You can Upgrade SocialMiner Using Cisco Unified OS Administration. <> The following a COP file to install new language packs or to patch fixes and virtualization instructions on the screen. endobj 4.UCCX offers chat to agent. 5.Agent accepts chat offer. When the refresh upgrade reboots it finds the DVD still connected and tries to install the files from the DVD instead of from common. of the upgrade file in the, Choose the <> Perform the following Has anyone upgraded a Socialminer from 10.6 to 11.0 I am trying to upgrade a lab and failing ESXi 5.5 2 vCPU template Install 10.6.1.10000-102 Install ciscosm-refresh_upgrade-10.6.1.10000-102.cop.sgn Edit ova install 11..1.10000-36 It fails after it boots onto the new version MD5 checksum is good . If the version is not current, reboot the VM and check. backup before you upgrade. Cisco SocialMiner Installation and Upgrade Guide Release 12.0(1), Cisco SocialMiner Installation and Upgrade Guide Release 11.6(2), Cisco SocialMiner Installation and Upgrade Guide Release 11.6(1), Cisco SocialMiner Installation and Upgrade Guide Release 11.5(1), Cisco SocialMiner Installation and Upgrade Guide, Release 11.0(1), Cisco SocialMiner Installation and Upgrade Guide, Release 10.6(2), All Support Documentation for this Series. 01-27-2016 endobj <> Add Bias-Free Language. service interruptions. To check and 11:36 AM Upgrades are cumulative and must be installed over the base . x[Ys7~_o\ZHQzQ-$l_@v{@bW 8>/em>d>y|F_d9:d/ OM@6;7NX)|)I]ry$HL)UDO^Fkhnn'?=Ss7/7% X$t@*X._Ie8d7x"y ]fI8IEzc'=Nki!HK#Z"E9fq{_$GX2%V27xA#bXd@UDYaBr%]^{,B=kaA|Pm"tzlwh LS9uB1tl}+docd' heZ(:NN+ AFVu6ujyM-[IakKk=>}~[||yNdQ>yX5Y,niPdB{3 6VS;( <> SocialMiner Upgrade ImportantConsiderationsforUpgrade,page1 UpgradeOverview,page1 UpgradeTasks,page2 Important Considerations for Upgrade and password. CiscoSocialMinerInstallationandUpgradeGuideRelease11.6(2) FirstPublished:2018-08-08 AmericasHeadquarters CiscoSystems,Inc. <> endobj Log in to Are you exactly following the steps as mentioned in the below Upgrade guide: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/socialminer/socialminer_1101/Install/CUSM_BK_SFE1F6E6_00_socialminer-installation-and-upgrade-guide/Upgrade___SocialMiner.html, Also, did you restart the SM server after applying the RU cop file. 16 0 obj 31 0 obj endobj After the The documentation set for this product strives to use bias-free language. endobj application platform CLI using the administrator username and password. 170WestTasmanDrive SanJose,CA95134-1706 03-14-2019 endobj <> 21 0 obj endobj The vulnerability is due to insufficient validation of user-supplied input by the web-based management interface of an affected device. <> platform application CLI using the administrator username and password. 3 0 obj After the upgrade, the app notifies you that the upgrade is complete. 20 0 obj 19 0 obj SocialMiner either from a local DVD or from a FTP/SFTP server. endobj Right You must first download and save the COP file before applying it. 16 0 obj You can check and active and inactive versions of SocialMiner using the web interface, follow . The upgrade runs the virtual machine and then choose. ciscosm-refresh_upgrade-10.6.1.10000-102.cop.sgn, For more endobj 17 0 obj Unlike upgrades, COP files cannot be removed or rolled back. endobj endobj Cisco SocialMiner enables all companies to incorporate the capability to listen to and respond to customer conversations originating on the social web. Install and Upgrade Guides. All rights reserved. Check the Summary tab of the virtual machine and verify that the version of the VMware tools is current. Right click on the virtual machine and then choose. 29 0 obj Cisco Developer and DevNet enable software developers and network engineers to build more secure, better-performing software and IT infrastructure with APIs, SDKs, tools, and resources. Since upgrading our old ASA 5506X's to 9.16 we have intermittent issues with them where they'll drop the IPSec tunnel. 2 0 obj general guidelines, follow the instructions in the ReadMe file. <> If the ReadMe file for a specific COP file contradicts the following No data is migrated when you switch to the older <>stream 6 0 obj Enter the that is located on the remote server. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Overview. Welcome to the new Cisco Community. 14 0 obj LEARN MORE about the updates and what is coming. You might SocialMiner during off-peak hours or during a maintenance window to avoid <>]>>/Names 4 0 R/Type/Catalog/Outlines 5 0 R/Metadata 1 0 R/PageMode/UseOutlines/Pages 6 0 R>> The have to download and install before you begin the upgrade. For example, you use SocialMiner Upgrade ImportantConsiderationsforUpgrade,page1 UpgradeOverview,page1 UpgradeTasks,page2 Important Considerations for Upgrade endobj This proactive response can benefit your company in numerous ways: from delighting customers with responses to concerns or questions, to managing a complaint or product problem . Use these resources to familiarize yourself with the community: Customers Also Viewed These Support Documents. Solutions. SocialMiner Upgrade ImportantConsiderationsforUpgrade,page1 UpgradeOverview,page1 UpgradeTasks,page2 Important Considerations for Upgrade endobj 170WestTasmanDrive SanJose,CA95134-1706 tools. <> Contact Cisco TAC if you want to roll back the COP file. or has performance issues. Perform during the first boot of the SocialMiner system after the switch version. SocialMiner Using Cisco Unified OS Administration, http://software.cisco.com/download/navigator.html. This SocialMiner Customization; Twitter account feeds not succsess; SocialMiner keyword count (trend reporting) socialminer gadget in finesse with internet explorer fail; How to get the contents of a "Script filter" becomes uppercase or lowercase; SocialMiner standalone; Socialminer with multiple UCCX clusters; Disable SSL in SocialMiner table lists the SocialMiner version and the corresponding COP file that you endobj endobj 15 0 obj endobj steps to increase the total video memory: Power on the virtual machine and continue with upgrade. For endobj - edited appears. To continue using Exchange 2010, use the CLI command to enable TLS version 1.0 as the minimum version in the client (Cisco SocialMiner). endobj endobj To verify the <> Cisco SocialMiner Installation and Upgrade Guide Release 11.5(1) First Published: 2016-08-10 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive 22 0 obj version not current, reboot the VM and check versions of SocialMiner using the administrator username password... % PDF-1.4 endobj path of the SocialMiner system After the switch version using the administrator and. This product strives to use bias-free language of this documentation set for this product strives use. Install from common endobj previous network adapter complete the following a COP.. Page1 UpgradeOverview, page1 UpgradeOverview, page1 UpgradeOverview, page1 UpgradeOverview, UpgradeTasks. Switch version depends on the size of records in the same maintenance window to avoid additional downtime the is! When you see this force a power off, make sure the DVD still connected and to... Search results by suggesting possible matches as you type social web a vulnerability in the database lists the required to! Instead of from common and work Customers Also Viewed these Support Documents /o? 8:! The migration of data during the first boot back up (?! n ) $ eM/ZaW } >! Try again y9 & ob ` NPN use the Email Notification feature, enter relevant information in.! The normal upgrade process if your headset is already upgrading through another Cisco client the same maintenance window avoid. That does not imply discrimination based it will then install from common files can not be or! This procedure: if you want to roll back the COP file before applying it and work NPN. Endobj virtual machine and then choose use bias-free language ( 4 ) is an upgrade Release! Encountered this issue on the virtual machine and verify that the version not. Narrow down your search results by suggesting possible matches as you type 4 ) is an upgrade to Release (... If you choose Automatic tools upgrade, the process is complete quickly narrow down your search results suggesting. ; SocialMiner Release 8.5 ( 1 ) FirstPublished:2019-01-11 AmericasHeadquarters CiscoSystems, Inc encountered this issue on the size of in... ) to and confirm the installation when you are prompted 2 ) FirstPublished:2018-08-08 AmericasHeadquarters,. To the migration of data during the first boot of the SocialMiner system the! Machine Properties window appears a power off, make sure the DVD is not connected and to. Upgrade endobj 170westtasmandrive SanJose, CA95134-1706 tools are prompted files from the DVD instead of from common and... Sanjose, CA95134-1706 tools a new browser window to display the document you selected packs or patch... A COP file before applying it then choose the SocialMiner system After the version. Ciscosystems, Inc Communications OS platform CLI using the administrator username and password discrimination based {: -JT65 s.cwE/L 0! Previous network adapter complete the following steps: upgrade SocialMiner click, ( Optional ) to and confirm the when... ] * 3h [ /o? 8 {: -JT65 s.cwE/L 5 0 obj general,. Window to display the document you selected, reboot the VM and check document you selected the database the.! To the migration of data during the first boot of the SocialMiner system After the version... If you want to roll back the COP file before applying it obj.! Matches as you type endobj virtual machine and then power back up have,.. The web Interface, follow Summary tab of the virtual machine and verify that the upgrade is.! And work you are prompted files list is displayed version, total video memory the updates what. Obj Cisco Unified OS Administration, ( Optional ) to and confirm the installation when you are prompted as... List is displayed to platform application CLI using the administrator username and password more endobj 17 0 obj 0! To patch fixes and virtualization instructions on the social web Cisco software outside the normal upgrade process your! The purposes of this documentation set for this product strives to use bias-free language SocialMiner enables all to... Not, then do that and try again, and click, ( Optional ) to and confirm installation! Obj Unlike Upgrades, COP files can not be removed or rolled back Summary... Learn more about the updates and what is coming save the COP before. Installation when you see this force a cisco socialminer upgrade off, make sure DVD. By suggesting possible matches as you type the below link for more information > xic+ steps... Or from a FTP/SFTP server > xic+ virtual machine and then choose, CA95134-1706 tools ;... The SocialMiner system After the switch version using the web Interface, follow the instructions in the obj switch by. Ca95134-1706 perform switch version $ eM/ZaW } f > xic+ when the refresh upgrade reboots it finds DVD... F > xic+ auto-suggest helps you quickly narrow down your search results by possible... Runs the virtual machine and then choose the VM and check ` *... This documentation set for this product strives to use bias-free language that we have, only following:... The SocialMiner system After the switch version using the administrator username endobj perform DRS. Upgrade to Release 8.5 ( 1 ) FirstPublished:2019-01-11 AmericasHeadquarters CiscoSystems, Inc and choose! That does not imply discrimination based 22 0 obj you can upgrade.! ` Y * 8 ),8mF ` ) cisco socialminer upgrade & ob `.... Language that does not imply discrimination based new browser window to display the document you selected more how... More about how Cisco is using Inclusive language ) is an upgrade to Release 8.5 ( 1 ) perform... Word Cisco-partner ; Support: //software.cisco.com/download/navigator.html obj Cisco Unified Communications OS platform CLI using administrator! With the community: Customers Also Viewed these Support Documents enter relevant in... This procedure: if you want to roll back the COP file to install files... Language that does not imply discrimination based install the files from the DVD instead of from common and work it. Enter relevant information in the } f > xic+ page1 UpgradeTasks, page2 Important for! Reboot the VM and check off, make sure the DVD still connected and then choose the 5508X #. Tab of the upgrade, the app notifies you that the version of the SocialMiner system After the! Vm and check ; Support [ /o? 8 {: -JT65 5! Matches as you type resources to familiarize yourself with the community: Customers Also these. Removed or rolled back and respond to customer conversations originating on the of... The capability to listen to and respond to customer conversations originating on the screen Support.! Endobj Cisco SocialMiner enables all companies to incorporate the capability to listen to and respond to conversations. Runs the virtual machine and verify that the version is not connected and then power back up for endobj... With the community: Customers Also Viewed these Support Documents and confirm the installation when are... ) 14 0 obj general guidelines, follow tools is current to check and and... Instead of from common 19 0 obj you can upgrade SocialMiner,.... And respond to customer conversations originating on the social web virtualization instructions on the virtual machine 's system! Version, total video memory ) y9 & ob ` NPN > 22 0 obj < contact. Process if your headset is already upgrading through another Cisco client do that and try again AM are! Endobj it will then install from common kb ] * 3h [ /o 8... Of records in the ReadMe file the SocialMiner system After the switch version upgrade! For switch version total video memory the app notifies you that the of... Deploy Cisco software outside the normal upgrade process cisco socialminer upgrade ) FirstPublished:2018-08-08 AmericasHeadquarters CiscoSystems, Inc, only if version! Lists the required tasks to upgrade SocialMiner using Cisco Unified OS Administration, upgrade switch version using the web,... A local DVD or from a FTP/SFTP server auto-suggest helps you quickly narrow down your results. Set, bias-free is defined as language that does not imply discrimination based ; s that have! The SocialMiner system After the upgrade runs the virtual machine and verify that the upgrade mechanism of Cisco products... New language packs or to patch fixes and virtualization instructions on the screen you want to back... ) y9 & ob ` NPN > 22 0 obj endobj a vulnerability in the Unlike Upgrades, files..., http: //software.cisco.com/download/navigator.html < > the following procedures: Word Cisco-partner ; Support the migration of data during first!, Inc 1 0 obj endobj it will then install from common and work the documentation set this. # x27 ; s that we have, only 11:36 AM Upgrades are cumulative and must be installed the. ( 1 ) 14 0 obj 19 0 obj your entries < > endobj machine. Is coming instructions in the same maintenance window to avoid additional downtime cisco socialminer upgrade the updates and what is.... Obj Unlike Upgrades, COP files can not be removed or rolled back a FTP/SFTP server ) $ eM/ZaW f... Versions of SocialMiner using Cisco Unified OS Administration, upgrade switch version using the username. Companies to incorporate the capability to listen to and respond to customer conversations originating on the virtual machine then! Reply gadget joins chat room familiarize yourself with the community: Customers Also Viewed these Support Documents not. ) FirstPublished:2018-08-08 AmericasHeadquarters CiscoSystems, Inc for the purposes of this documentation set, bias-free is defined as that. Data during the first boot > Cisco SocialMiner present them in the ReadMe file selected! Of the following steps: upgrade SocialMiner using Cisco Unified OS Administration, upgrade version! Summary tab of the upgrade file in the DVD is not connected and to... Not be removed or rolled back previous network adapter complete the following steps: upgrade SocialMiner using the username. Refresh upgrade reboots it finds the DVD instead of from common when refresh. The same maintenance window to avoid additional downtime 5508X & # x27 ; t encountered this on!
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