What is the 'Pay' button in the Westpac Mobile Banking app? Ive received a reissued or replacement Westpac card; do I need to update my card information in Fitbit Pay? How do I dispute a transaction made using Apple Pay? Why are my recent transactions not included in my Cash flow and Top Categories insights? Are Westpac Keyboard transactions secure? What is my 4-digit passcode and how can I add or change it? Full details are available on request. Do I need to use my card PIN with Google Pay? This may reduce the potential for misdirected payments. These may change or we may introduce new ones in the future. What if I dont want to use Online Banking to manage my Term Deposit? Why do I need to verify my card when adding it to Samsung Pay? I have a joint account can I receive Digital Mail? Are the Apple Pay transaction limits and PIN the same as the physical card? Which Westpac corporate accounts are eligible for Osko Payments? I thought being osko it would be instant but he showed me the message that It can sometimes take up to 24 hours to process because he has not transferred to me before. How do I remove a card from their Fitbit Pay? Is my PayID going to be automatically created? Up to 280 characters. It is now the next day and still not in my account. I'm an additional cardholder, why can't I view my card details? Target Market Determinations for the products are available. What is the screen that slides out when making a payment? Where can I find the $5 Hey You credit offer T&Cs? How do I know if my payment went through? Do I need an iPhone to use Westpac Mobile Banking on Apple Watch? Are there any fees or charges for adding my card to Google Pay? If an account at another financial institution cannot accept Osko payments, what happens? Now that Osko payments are available for Westpac customers, an increasing number of your payments that you make or receive will happen in almost an instant, 24/7 - including weekends and public holidays. How long will it take for estate funds held in bank accounts to be released? How do I access the CHQ/SAV options? What is a virtual account number and how is it different from my Card account number? What is my Main Account Balance' and how is that different to my Closing Balance in SmartPlan? Can I use Apple Pay to get cash out at a merchant / retailer? What if I require another copy of the letter posted to me? Why? What is Apple Pay, where can I find more information on Apple Pay? What should I do now? How do I authenticate when using the Westpac Keyboard? For other ways to stay smart, safe, and secure from scammers visit the Westpac Security Hub. 6 mo. What do I do if I have forgotten my password? I removed my card details and/or digital token from a merchant. Where can I find the option to approve a Term Deposit renewal? My device has been lost or stolen. Why can't I deposit into my credit card account like I am used to doing via the branch or ATM? Does my iPad need to be password protected to register for fingerprint sign in? Which banking tasks can I perform using the Westpac Keyboard? What can I do if Im receiving an income support or pension payment and my account is overdrawn? Where can I find out more information about Fitbit Pay? How do I switch to receiving Digital Mail? Why when I delete and reinstall the Mobile Banking App does Westpac for iMessage disappear? What is Siri and how do I set it up on my iPhone? Can more than one person use their fingerprint to sign in on the same device? Do I need internet data on my mobile to make payments? Do I have to upgrade my Pay to Mobile to a PayID? If my mobile runs out of battery, or I have it turned off, can I still use it to make a contactless transaction? 302 - What do I do if I havent received the additional PayWear Accessories I purchased from Winc? How do I reset my business user password? Ask your existing customers or suppliers to use your PayID wherever possible. What do I do? Do the Westpac Group and Hey You share any customer details? We use cookies for security purposes, to improve your experience on our site and tailor content for you. How do I share my BSB and account details? How do I get the Westpac iPhone or Android Phone App for Mobile Banking? Pretend to be a CEO or employee from another company to get a payment from you or. These near real-time payments automatically use Osko by BPAY. How do I enable the Westpac Banking skill? How does the Westpac Protect SMS Code provide extra protection? What is the Estimated Total Repayment of SmartPlan? How will I know I've received a near real-time Osko payment? How do I disable 4 digit Passcode sign in, or use a password or fingerprint instead? Do I need to use my card PIN with Apple Pay? Business Email Compromise scam is one of the most common types. How do I switch to receiving Digital Mail? What happens if my application for financial hardship is declined? Can I make a payment in a different currency using Siri? What happens when I fill in the online form? How will my personal information be shared with Samsung? Are categories applied to joint and third-party accounts? Why do I need to nominate a default account? Will mobile payments work if I have a case on my mobile? Why cant I see an account I have, or previously had, in the Cash flow and Categories? How do I remove my Westpac card from my Samsung Gear device? These may change or we may introduce new ones in the future. You can also pay other businesses and organisations through Online Banking, using their PayID. bastian320. Which iPhone devices are eligible to use Westpac for iMessage? How will my personal information be shared with Google? How do I set up a credit card repayment reminder in Westpac Online Banking? Do I need to have my phone nearby to use Fitbit Pay? When the Westpac Banking for iPad app is updated, will I need to reset fingerprint sign in? Do I need to re-enrol? This information does not take your personal objectives, circumstances or needs into account. How often will new merchants be added to My Merchants? How does the Westpac Protect SMS Code provide extra protection? What is the minimum operating system required to use the app on Apple Watch? I have power of attorney over the deceaseds accounts, does this still stand after their passing? What is the Monthly Payment Balance and how is that different from my normal statement Closing Balance in SmartPlan? Is my Digital Card safe if my phone is stolen? How do I remove or suspend a card or what should I do if I want to sell my phone? On a desktop, sign in and select Payments > Make a payment > Payees > Pay new payee > Select the PayID type from the I want to pay drop down menu. If I restore the default settings on my Garmin smart watch or delete my cards from Garmin Pay, does this impact my physical cards? How do I remove my Westpac card from my Samsung Gear device? Where can I find out more information about Garmin Pay? What happens if my Android phone is lost or stolen? What will happen when my card expires? Why don't mobile payments on my mobile work at some terminals? Which cards are eligible to be added to Google Pay? Can I access the mobile cheque feature on my tablet? How can I find the interest rate on my home loan? Can I continue to access my funds prior to receiving my new card? I can see my Card in Samsung Pay but my transaction is declined. Can I remove my digital token from a merchant? How do I change the Westpac Keyboard default account? What happens if I miss a SmartPlan Repayment? How do I refresh Quick Balance on my Apple Watch? What happens if my Android phone is lost or stolen? Where can I find out more information about Samsung Pay? If I scan a cheque on a public holiday or a weekend, will it still appear the next day? What do I need to set or change my PIN online? Do I still get reward points when I use Garmin Pay? How do I calculate what I need to pay each month for SmartPlan? Do I need an iPhone to use Westpac Mobile Banking on Apple Watch? How do I know if my payment went through? Can I use Apple Pay as a backup if lose my physical card? How can I earn and redeem Altitude Rewards? What is the account overview in Westpac Online Banking and Mobile Banking? I don't recognise a direct debit transaction. How do I make a BPAY payment using Online Banking? For more information about the New Payments Platform, PayID and Osko, please see the, If yourWestpac account is compromised as a result ofinternet fraud, we will repay any missing funds providing you comply with our, PayID doesnt replace your BSB and account number, New Payments Platform (NPP), PayID and Osko for Business customers. If my card is lost, stolen or expires, will my digital token remain valid with the merchant? I've lost my physical card; can I still use Garmin Pay on my Garmin smart watch? Which devices are eligible for the Westpac Keyboard? Can I switch off the NFC functionality on my mobile? What should I do? Can a joint account have more than two account holders? Why cant I see the Cash flow or Top Category Insights? What happens if I dont want to set up 4 digit passcode immediately after downloading the new app? Can I stop the Travel Notifications from being sent to my Apple Watch? If I have fingerprint capability on my iPad, do I have to use fingerprint sign in to access the Westpac Banking for iPad app? How long will it take for estate funds held in bank accounts to be released? On what devices can I use Siri for Westpac banking? How do I make a payment with my Fitbit smart watch? How do I change my credit card repayment reminder preferences in Westpac Online Banking? 9:30am - 4pm, Mon - Thurs Why do I need to input the value when its on the cheque? Should I close the accounts of the deceased? This information does not take your personal objectives, circumstances or needs into account. To make an Osko payment to a BSB and account number, the payee needs to have an eligible Osko account at a participating financial institution. What do I need to set or change my PIN online? Are categories applied to joint and third-party accounts? How do I enable the Westpac Banking skill? Transfers to BT Super for Life must be made on a banking day to be credited with the next banking days unit price. How do I disable 4 digit Passcode sign in, or use a password or fingerprint instead? Can I connect with the same merchant more than once? Which phones and smart watches can I use Garmin Pay with? Will I still receive the credit card repayment reminder if I make an out of cycle repayment? Why when I delete and reinstall the Mobile Banking App does Westpac for iMessage disappear? What is the credit card repayment reminder? If I update my software, can I still use the app? How will I know if I have Digital Mail available? Can I add my card to multiple Fitbit devices? I want to sell my device and get a new one, how do I make sure no-one can use my cards? What is the minimum amount that a Term Deposit can be managed using Online Banking? How do I change my current Westpac credit card to a different Westpac card? Why can't I select more than $500 for the Cardless Cash amount? On a mobile, select Pay > Choose A Payee > Add > New PayID/Mobile payee. I scanned a cheque yesterday but its still not showing in my account today. How long does it take to activate a SmartPlan? Where can I find the option to approve a Term Deposit renewal? What historical period is covered by the reports? Are there any transaction limits with Osko payments and payments to PayIDs? How do I view eStatements for an account that has been closed? Is there a limit on the value of purchases I can make using my mobile? If youve registered your mobile number as a PayID at another bank and wish to link it to a Westpac account, youll need to contact the other bank to initiate a PayID transfer. Am I protected if someone attempts to open a joint account without my consent? Do I need to do anything to get ready to be able to use PayID? How long am I able to receive assistance for? How do I make an Osko payment to a BSB and account number? You should only pay people or businesses you know. Why doesnt the card number on the merchants receipt match my physical card number? How can I set up Samsung Pay on my Samsung Gear device? What do I do if I have issues with the Beem app? My physical card has expired. Can I add multiple cards to my Garmin smart watch? Can I tell which merchants on the My Merchants list have a digital token and which have my card details stored? How can I manage the signatories for my business account? Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Can I use the Westpac Banking skill for transfers and payments? Can I access the mobile cheque feature on my tablet? Should I close the accounts of the deceased? Do I need internet data on my mobile to make payments? How do I set up a new bank account in Australia? How will my personal information be shared with Fitbit? Will I still receive calls letters SMS etc whilst assistance is in place? I can see my card in Google Pay but I cannot make a transaction. How can I connect my accounting software? Are Westpac Keyboard transactions secure? More information about how to create a PayID will appear on screen. I started opening a joint account but no longer want to proceed. 302 - What do I do if the additional PayWear Accessories I purchased from Winc have broken or are defective? How do I set payments to be approved by 2 or more people? Real-time payments require both the payer and payee to have Osko enabled accounts. Westpac User reports indicate no current problems at Westpac Westpac offers financial services to businesses and individuals. What payment limits apply to Pay to Mobile payments? Why do I need to be identified by Westpac? What are the permissions Ill see on my phone and why are they requested by the Westpac iPhone Mobile Banking App? What are my transfer limits for business accounts and how do I change them? Where can I get the Westpac SWIFT and BIC codes from? I received a response that my card has already been used for this $5 Hey You credit offer. Can I choose the one I want to use for the transaction? How do I set up a credit card repayment reminder in the Westpac App? Do I need an internet connection to make payments through Google Pay? Why are my recent transactions not included in my Cash flow and Top Categories insights? Are mobile payments from my mobile secure? What is a positive expense? When will Business customers be able to send and receive Osko payments and register for a PayID? What happens if a Term Deposit is held as a security or has a restricted status? Where can I find Westpacs budgeting tools and spend insights? Then check the details and confirm you want to create a PayID. Can I see my transactions in Apple Wallet? What measures can I take to protect my information? How long will it take for the cheques to appear as a deposit in my account? How do I dispute a transaction made using Apple Pay? How do I get the Westpac iPhone or Android Phone App for Mobile Banking? Do I get signed out of Tablet Banking when I close the app? Are the Samsung Pay transaction limits and PIN the same as the physical card? Can a direct debit transaction overdraw my account? Do I still get reward points when they use Fitbit Pay? Where can I make purchases using my mobile? Will my digital token with a merchant be cancelled if my credit or debit card account is closed? Which account can my PayID be linked to and can I change it once registered? Personal customers can send and receive fast Osko payments to and from participating financial institutions with an eligible account (i.e. What should I do if my phone is lost or stolen? What is a Device Account Number and how is it different to my physical card number? What happens if my mobile number changes or I need to change my PayID? Can I cancel or dispute a pending transaction? What is the Digital Safe? What happens if I scan my fingerprint incorrectly more than 5 times? How do I change a users Daily Payment Limit in Westpac? Can I use my Digital Card details for recurring card payments? Can I make payments to friends, pay bills or transfer money using Siri? Do both account holders have the same level of authority? We use cookies for security purposes, to improve your experience on our site and tailor content for you. How do I see Quick Balance on my Apple Watch? Can I use the same 4 digit passcode that I use to access the Mobile Banking app on my iPhone or Android phone? Which financial institutions offer NPP services? What key changes might I need to make to our back-end accounting systems to accommodate PayID and Osko payments? You can select your ABN as your PayID type. Lending criteria apply to approval of credit products. 302 - What do I do if I havent received my PayWear Card? Payments to a BSB and account numbers will automatically be processed by Westpac Online Banking as an Osko payment if: your payee has an eligible Osko account and the payment is dated today (not a future dated or recurring payment). What should I do? Will I still be able to give and receive access to other Westpac customers accounts? Osko by BPAY Real-time Payments | Westpac When will the External Accounts Service be removed? If I have Face ID capability on my device, do I have to use Face ID sign in for Mobile Banking? What tablet devices is 4 digit passcode available on? Who can I talk to? Which mobile devices can I use to see my Digital Card details? Using Apple Pay with your Westpac Mastercard Debit card. Payments to PayIDs are Osko payments. How can I fix this? What do I do if Westpac is still sending mail to the Deceased? If I am going overseas, will I be protected? I need a new PIN for my credit card or Handycard while Im overseas. Do I get signed out of Tablet Banking when I close the app? How is PayID different? Full details are available on request. Will my password information for non-Westpac accounts remain secure? I'm an additional cardholder, why can't I view my card details? Why do I need to allow full access and what data is collected by Westpac? What is a Device Account Number and how is it different from my Card Account Number? How do I change the Westpac account for my PayID? How do I make a contactless transaction using my mobile? Which Westpac business accounts are eligible for linking to an ABN PayID under a Business profile? I have 10 cheques that add up to more than $20,000 will the feature accept them all? Pay Anyone payments to an existing Westpac payee are received the same day, even on non-banking days. What happens if the cheque is dishonoured or declined? Are there any credit checks done as part of activating a SmartPlan? They wanted explanation of the purchase and justification of the expedition. What if there are no participating Hey You cafes/businesses in your area? How do I change the PIN for my Digital Card? Can I increase the $20,000 limit which currently applies for a 7-day period? What cards are eligible for My Merchants? Only eligible personal, business or corporate accounts at a participating Australian bank or financial institution are supported by the New Payments Platform. Why? A page in Westpac Online Banking doesnt look right, looks or behaves strangely, or has additional unfamiliar fields. Is Fingerprint sign in more secure than 4 digit passcode sign in? I let him take the camper, he appeared trust worthy and showed me that it was transferred. What are the interest rates on your credit cards? I received an SMS code from Westpac, but I didn't make a transaction. Target Market Determinations for the products are available. A PayID is a unique, easy to remember identifier, such as a mobile number, that is linked to an eligible account. What should I do? Jofzar_ 6 mo. If I have an iPhone X, can I use Face ID on the Westpac app to log in? Can I save and print my letters from my digital mailbox? Where do I find my messages and alerts on Westpac Online Banking? What is displayed to people paying my PayID? Lending criteria apply to approval of credit products. What is the account overview in Westpac Online Banking and Mobile Banking? How do I find out the status of my replacement credit card? Why? I sent an invitation to my joint applicant, but the account isnt open yet. How can I connect my accounting software? The exception is BT Super for Life, BT Invest and BT Panorama accounts. How long can I stay signed in to Westpac Online Banking? Are these modules customisable on your home screen? What happens if I enter my 4 digit passcode incorrectly more than 3 times? Are there any fees to use Osko or PayID? How can I view my external account information? Our Privacy Statementexplains how we use cookies. Does my iPad need to be password protected to register for fingerprint sign in? Why cant I see the Cash flow or Top Category Insights? Payments can be made to the following PayID types: mobile number, email address, ABN (which includes ACN, ARBN and ARSN), phone number and Organisation ID. We use cookies for security purposes, to improve your experience on our site and tailor content for you. The funds are available immediately, but might not be included in the account balance until the next banking day. Using Apple Pay with your Westpac Mastercard Debit card. Can I use Cardless Cash to get cash to others? Where can I find Westpacs budgeting tools and spend insights? My Westpac Protect SMS code looks different to what I expected. What is Apple Pay, where can I find more information on Apple Pay? How do I set my default card in Apple Pay? Is there a limit on the value of purchases I can make using my mobile? Do I need to re-enrol? If my card is lost, stolen or expires, will my digital token remain valid with the merchant? Why do I need to give you access to my contacts list to use Pay to Mobile? My physical card has expired, Ive received a reissued or replacement card, do I need to re-enrol my card in my Apple Wallet? Are there any additional fees and charges for adding my card to Apple Pay? If the payment is made in real-time, Osko or the Osko logo will appear next to the transaction in Online Banking. How do I calculate what I need to pay each month for SmartPlan? Why can't I deposit into my credit card account like I am used to doing via the branch or ATM? Can I get the balance of the $5 Hey You credit refunded from my Hey You account? Why do I see closed accounts in Cash flow and Top categories insight? If an account at another financial institution cannot accept Osko payments, what happens? On the other hand, BPAY is a bill payment method that allows you to pay and manage bills easily from the security of your online banking. I have an Android device, can I access an Instant Digital Card? / Can I add my card on multiple devices? Which merchants can I connect with using My Merchants? Is Face ID sign in more secure than 4 digit Passcode or fingerprint simplified sign in? How do I get the Westpac Mobile Banking app on Apple Watch? If I don't have biometrics set up on my iPhone, can I still use Siri? What tablet devices is fingerprint sign in available on? Some branches now open weekends. Hold onto your money longer by paying in real-time on the due date. What is Siri and how do I set it up on my iPhone? What is the minimum operating system required to use the app on Apple Watch? How does the Westpac Group intend to meet legal obligations under FATCA? What cards are eligible for My Merchants? How do I cancel a direct debit on a joint account? What if my Apple Watch is stolen will someone be able to access my accounts? Is Fingerprint sign in more secure than 4 digit passcode sign in? Why do I have to set a PIN for my Digital Card? What should I do if I want to deposit a cheque greater $20,000? Register for Westpac Online Banking in minutes. I want to sell my device and get a new one, how do I make sure no-one can use my cards? Are the Garmin Pay transaction limits the same as my physical Card? Will I still be able to make payments if there is no mobile network reception? Can I use my Digital Card once my physical card has been received? Can I add multiple cards to Apple Pay on my device? 9:30am - 5pm, Fri Manage Term Deposit online - if a Third Party has access to my Term Deposit, what can or cant they do? Which cards are eligible to be added to Google Pay? What are the permissions Ill see on my phone and why are they requested by the Westpac iPhone Mobile Banking App? Request anyone asking you for payment to provide a PayID. What is the difference between adding my eligible card from the Westpac App and adding it via the Apple Wallet app? Our Privacy Statementexplains how we use cookies. Why do I need to nominate a default account? I deposited a cheque at the branch and it was rejected, why? How do I change my SMS Code mobile number? You can also check the status of future-dated payments here. Can I cancel or dispute a pending transaction? Internetconnection is needed to access Westpac Online Banking and the Westpac App. Which Westpac cards are eligible to be added to Apple Pay? How do I view eStatements for an account that has been closed? Does the Apple Watch work with the Westpac Banking for iPad app? Why cant I see eStatements for all accounts that have been closed? I am not a Westpac customer but have received an email from Westpac. Why dont the card details on the merchants receipt match my physical card number? Are there additional fees for using Westpac Keyboard? Where can I find out more information about Fitbit Pay? I was supposed to be removed from an account I have previously owned, why can I still see it? If you experience any issues with registering a PayID, or making and receiving PayID and Osko payments, please contact our Help Desk on 1300 655 505. Where can I get help with Mobile Banking? Can I cancel a SmartPlan once I have set it up? My card details have been removed from the Google Pay app. I don't recognise a direct debit transaction. When your PayID is registered, your details (including your name) will be available to people who use the service and enter your mobile phone PayID. Are the Fitbit Pay transaction limits and PIN the same as my physical Card? What is the credit card repayment reminder? How do I upload a file payment from MYOB? How do I make a payment with my Fitbit smart watch? What happens if I dont receive an email notification? 302 - What happens if I close my Westpac everyday bank account? Do I have to upgrade my Pay to Mobile to a PayID? Where can I find out more information about Garmin Pay? Payments to PayIDs are fast Osko payments, which means they are received in near real-time, 24/7 even between customers of different banks. Can I use the Westpac Banking skill for transfers and payments? [deleted] 6 mo. Make sure youre registered for Westpac Protect SMS Code or SecureID token and have an eligible account. What is the Foreign Accounts Tax Compliance Act (FATCA)? What can I do? What do I do if I have issues with the Beem app? I was supposed to be removed from an account I have previously owned, why can I still see it? Funds transfers are received immediately, even on non-banking days, but appear on your statement as the next banking day. What if I have 2 banking apps? What do I need to do to successfully add a card to Google Pay? Are the Garmin Pay transaction limits the same as my physical Card? What tablet devices is 4 digit passcode available on? Can I add my card to multiple Fitbit devices? Are there any changes to my statement when I have a SmartPlan? Can I still make mobile payments with the NFC functionality switched off? Do I need an internet connection to make Fitbit Pay payments? Can I manage this online? My loved one has recently passed away. Will service outages to the Westpac Mobile Banking app affect my ability to make a contactless payment with my mobile? Can I make a payment from my Credit Card using Siri? Can more than one person use their fingerprint to sign in on the same device? Ive added my Westpac Mastercard debit card but cant see CHQ/SAV. Why do I need to be identified by Westpac? How will I know if it's going to be an Osko payment when I make a payment? How do I know that a PayID belongs to the correct person? These near real-time payments automatically use Osko by BPAY. Do I need an internet connection to make payments through Samsung Pay? 302 - What do I do if I havent received the additional PayWear Accessories I purchased from Winc? What do I do? I need to make a change to my direct debit repayments? Sign in to Online Banking to create your ABN PayID, Have a question?
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